Evidio
Aggregate Stripe & PostHog logs into one support timeline
- Customer Support
- Data Analytics
- FinTech
✨ AI Summary
Evidio is a tool that aggregates customer logs from Stripe and PostHog into a single, unified support timeline. It was built to solve the developer's own problem of fragmented data.
Best For
SaaS support teams, Product managers, Indie developers
Why It Matters
It centralizes payment and user behavior data to provide faster, more informed customer support.
Key Features
- Aggregates Stripe payment logs into a unified timeline
- Integrates PostHog user behavior logs for comprehensive context
- Creates a single support timeline from multiple data sources
- Provides a consolidated view for customer support investigations
Use Cases
- A customer success manager receives a complaint about a failed subscription renewal. Instead of switching between Stripe for payment history and PostHog for user session replays, they open Evidio to see the customer's payment attempt error and the exact moment they encountered a confusing UI element, all in one chronological thread.
- A SaaS founder investigating a sudden drop in monthly recurring revenue logs into Evidio. They quickly correlate a specific PostHog event showing users abandoning a checkout flow with corresponding Stripe logs that reveal a temporary API outage during that same timeframe, pinpointing the root cause.
- A support agent handling a ticket about a missing feature sees the user's Stripe invoice showing they're on the 'Pro' plan. In the same Evidio timeline, they can review PostHog sessions to confirm the user did navigate to the advanced settings page, helping them verify the issue and escalate it to the product team.